Shipping & Delivery Policy

Thank you for shopping with Yutopia.art. Please review our shipping and delivery terms before placing your order.

Order Processing Time

• All orders are made to order and require processing before shipment.
• Production time: 3 to 7 working days depending on order volume and complexity.
• Orders placed on weekends or public holidays will begin processing on the next working day.

Shipping Methods & Timeframes

• We ship via reliable third-party couriers.
• Standard delivery time within Singapore: 2 to 5 working days after dispatch.
• You will receive a tracking link once your order has been shipped.

Local Pickup (if applicable)

• If local pickup is available, details will be shared during checkout.
• Pickups must be made within the scheduled window.
• Missed pickups may require rescheduling, subject to availability.

Shipping Fees

• Shipping costs are automatically calculated at checkout based on location and order weight.
• Free shipping may apply during selected promotions.

Incorrect or Incomplete Address

• Please ensure your shipping address is accurate and complete at checkout.
• Yutopia.art is not responsible for delays or losses due to incorrect addresses.
• Reshipping due to incorrect address will incur additional charges.

Delivery Delays

• While we aim for timely deliveries, delays may occur due to:
  • Courier backlog
  • Weather disruptions
  • High volume during peak seasons
• These are beyond our control and do not qualify for cancellations or refunds.

Lost or Damaged Packages

• If your package is lost in transit, contact us immediately.
• We will help you investigate with the courier.
• Damage claims must be reported within 48 hours of receiving the item, with clear photos of the package and product.

Quality Check Before Shipment

• Every order is thoroughly inspected before packaging.
• We pack items securely to minimize damage during delivery.

International Shipping (if applicable)

• For international orders, additional customs or duties may apply depending on your country’s laws.
• Yutopia.art is not responsible for any customs fees or taxes.