support@yutopia.com.sg
You may visit us at our Locations, SG islandwide!
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Frequently Asked Questions (FAQ)
Can I edit my order after payment?
No. Once you’ve paid and checked out, your design is final.
We begin production right away to ensure fast delivery.
We begin production right away to ensure fast delivery.
Can I return or exchange a custom product?
Custom items are made just for you and cannot be returned or exchanged.
Please check your design and spelling carefully before placing your order.
Please check your design and spelling carefully before placing your order.
What if I made a mistake in my design?
We produce exactly what you submit.
We are not liable for errors in spelling, patch choices, or layout.
Double-check your order before checkout.
We are not liable for errors in spelling, patch choices, or layout.
Double-check your order before checkout.
Will the colors match what I see on my screen?
Colors may vary slightly due to screen differences (sRGB profiles).
Mobile phones and computer monitors display colors differently from printed fabric.
These differences are normal and not considered defects.
Mobile phones and computer monitors display colors differently from printed fabric.
These differences are normal and not considered defects.
Why do some patches look slightly misaligned or off-center?
We use heat to apply patches onto fabric, and slight movement may happen due to fabric shrinkage.
This is common with canvas and fabric materials and is not a defect.
We aim for the best alignment possible with each product.
This is common with canvas and fabric materials and is not a defect.
We aim for the best alignment possible with each product.
How long will it take to receive my order?
Production takes 3 to 7 working days.
Shipping takes 2 to 5 working days within Singapore.
You’ll receive tracking details once your order is shipped.
Shipping takes 2 to 5 working days within Singapore.
You’ll receive tracking details once your order is shipped.
Do you ship internationally?
Yes, we do.
You’ll see estimated shipping costs at checkout.
Custom duties and import taxes (if any) will be your responsibility.
You’ll see estimated shipping costs at checkout.
Custom duties and import taxes (if any) will be your responsibility.
How do I know my order went through?
You’ll receive a confirmation email after checkout.
If you didn’t get one, check your spam folder or contact us.
If you didn’t get one, check your spam folder or contact us.
What if my item is damaged during delivery?
Take clear photos of the packaging and item.
Contact us within 48 hours so we can investigate and assist.
Contact us within 48 hours so we can investigate and assist.
How do I reach customer support?
You can message us via:
Email: support@yutopia.com.sg
Email: support@yutopia.com.sg